- Continued to consistently hit KPIs achieving top performance as the highest-selling Samsung Ambassador in London, leveraging product knowledge and customer interaction skills.
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- Leveraged advanced technical knowledge of Samsung products to provide in-depth demonstrations and troubleshoot complex customer inquiries, enhancing the customer experience and establishing credibility as a product expert.
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- Increased share of business by 33% during COVID by adapting sales strategies to prioritize digital engagement and remote product education, achieving a consistent rise in customer acquisition and retention despite market challenges.
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- Trained and educated over 1,000 customers on the benefits of Samsung products through tailored presentations, resulting in increased product knowledge and improved customer purchasing decisions.

- Delivered 15+ tailored design solutions for clients in various industries by closely analyzing their unique requirements and aligning deliverables with their brand goals, resulting in a 90% client retention rate.

- Managed up to 5 projects concurrently, meeting tight deadlines while maintaining a high standard of quality across web and graphic design work.
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- Created 50+ visually appealing and functional designs using tools like Adobe Creative Suite and Figma, leading to a 25% increase in client website traffic or engagement rates on average.

- Conducted in-depth audience research for each client, incorporating feedback to ensure designs were both user-centric and business-focused, ultimately enhancing user experience (UX) and client satisfaction.

- Developed interactive prototypes and client-facing documents (e.g., brochures and sales pitches) that enhanced user engagement by incorporating AI-driven animations, contributing to improved client presentations and product adoption rates.

- Collaborated with cross-functional teams, utilizing AI technologies to improve user experience, resulting in a 15% increase in user satisfaction based on client feedback.

- Designed 10+ user-centric materials with a client-first approach, ensuring each deliverable was aligned with specific client goals and objectives, which helped secure multiple client approvals.

- Gained expertise in integrating AI with UX by blending animation, artificial intelligence, and user-centered design principles, leading to the creation of innovative solutions that enhanced user interactions.

- Iterated on designs based on real-time feedback from stakeholders and users, refining prototypes to deliver polished, user-friendly outcomes, which consistently met or exceeded project expectations.

- Created key branding assets such as pizza boxes and logos, which were instrumental in establishing Benscooters’ brand identity, resulting in a 40% increase in customer engagement through improved brand recognition.

- Conducted in-depth market research to identify design trends and user preferences, using insights to inform design decisions and maintain relevance in a competitive market.

- Refined designs based on feedback from multiple stakeholders, ensuring that final products met the aesthetic and functional requirements of the brand, ultimately leading to improved customer satisfaction.

- Promoted to supervisor at the Flannel and USC stores, demonstrated the ability to work effectively in different store environments, showing versatility and the ability to quickly adapt to new situations.

- Efficiently managed tasks such as stocking before store opening and closing stores at night.

- Addressed and resolved customer queries and issues, exhibiting an ability to think on your feet and solve problems effectively.

-  Worked collaboratively with team members to ensure smooth store operations, highlighting teamwork skills.

- As the first point of contact at reception, consistently provided a welcoming experience, effectively greeted customers, and addressed their needs.

- Managed multiple tasks efficiently at the reception, including scheduling appointments, handling phone calls, and managing customer queries.

- Aided in pet surgeries, working closely with veterinary professionals, reflecting an ability to collaborate effectively with a team in high-pressure situations.

- Demonstrated empathy and compassion in dealing with pet owners.